Wednesday, July 27, 2016

HSBC's depressing message about the state of retirement savings

HSBC has been researching the retirement market for as long as I can remember.

I think the scale of the research has been stripped down but even so it is always worth a read..

This year's report has a single message - as far as I am concerned - "times are bad"

These are the main conclusions. So people expect to work longer - are starting preparing for retirement later and often stop saving because of the financial pressures of today.

More evidence for the problems being stored up for the next wave of retirees comes from research just published in the UK that showed that for 70% of Brits age 45+ the value of property wealth was worth more than their investments, savings and pension put together.

Doesn't bode well for the future. Dick Stroud

Tuesday, July 26, 2016

Theories about omnichannel UX strategies are great but they all ignore an important factor

As usual a really good blog item from NN/g about UX and how it must be applied across multiple devices and interaction channels.

But, there is an important thing missing. In all the arguments and advice there is no mention about the need to ensure that all of these multi device and channel touchpoints are age friendly.

It is almost as if the issue of physiological ageing is hiding in plain sight. It is so obvious that nobody sees it and hence it gets ignored. 

Maybe there is an implicit assumption that it is somebody else's responsibility, which means that nobody does anything about it.

At a time when one thing is certain - the age of consumers is getting older - we must grasp the issue of ensuring our customer experiences are age-friendly by both hands and doing something about it. 

A good place to start is to visit Dick Stroud

Monday, July 25, 2016

In the UK where Health and Social Care meet the result is a nightmare

I hate the term 'bed blockers'. This is used to describe older people who cannot be discharged from hospital because there is nowhere for them to be cared for.

If you read this report from a committee of MPs in the UK House of Commons then you understand why this is such a problem.

Words fail me at the mess. Yes, more money would help but the problem results from a culture and systems that are utterly unprepared for the magnitude and scope of demands created by population ageing. This situation is only going to go in one direction and that is to get worse.

Soon it will be realised that the state is failing and that the only way out is to buy the necessary support. Of course this option only applies to minority of people. Dick Stroud