It has been announced that the department store M&S will stop playing background music in its stores. There is some doubt if this is a measure to save money or to respond to the needs of older customers. I hope it is the latter.
An organisation called Action on Hearing Loss is approaching the large restaurant groups to ask them to do the same thing. Maybe, just maybe, the message is getting through to companies that they have to give some thought to the age related issues of their customers. In this case hearing loss.
Who know, if this starts to happen then the restaurants might consider the lighting and the size of fonts they use on their menus. Dick Stroud
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