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Friday, March 06, 2009

The Hospitality and population ageing

This is the first time I have seen anybody give any thought to the issue of how hotels, in this case the vast hotels in Las Vegas, will need to adapt to an ageing population. Some of the issues it identifies:
  • long walks between parking areas and rooms
  • long lines at check-in
  • rooms too crowded with furniture
  • large heavy doors
  • loud music in the restaurants
  • trouble with round doorknobs
  • slick or overly textured flooring
  • small or hard-to-find light switches
  • poorly lit stairways
The list goes on and on…

The person who has been researching and talking about this subject is Jeffrey Catrett, dean of the Les Roches School of Hospitality Management. Well done. I just hope the hospitality industry starts listening. Dick Stroud

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