All about improving the customer experience for older consumers
Thursday, March 11, 2010
Digital Inclusion at the sharp end
This is a great video showing how older people can get online, with a bit of help.
In this case the video shows a group of people in Hackney, East London, who are clearly enjoying themselves and getting the skills to use the Internet. Well done Age Concern Hackney.
This clip was taken from an ITV programme about digital exclusion in the UK - all 10,000,000 people who do not use the Internet. Dick Stroud
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