An amusing and useful article from Econsultancy about the importance (or not) of the customer experience.
I loved this quote: I find Captchas very awkward and usually try to avoid sites which insist on such measures, rather as I would not enter a bricks and mortar shop where a burly door keeper challenged me in a similarly threatening tone.
This technology is hopeless for all ages but particularly for older people.
Much better to use something from this decade like Are You a Human Dick Stroud
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