All about improving the customer experience for older consumers
Thursday, November 22, 2012
Thank you Apple - I hear what you are saying - much better
Apple is instinctively age-friendly. Nobody sat down and said "let's be age-friendly" but when you think about your customers - I mean really think about your customers and what makes life difficult for them - you get it right. So simple but so rare to find. Look at this TV ad for the iPhone 5. Background noise really is a problem as you become older. This, I think, is going to help. Well done. Dick Stroud
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