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Wednesday, November 13, 2013

Pret a Manger Wants Happy Employees — And That’s OK


You could be forgiven for never having heard of The London Review of Books and for sure you will never have heard of Master Paul Myerscough an editor of the publication.

Yet this week an article from the publication was the subject of a blog in the HBR. You would never guess the subject that links the two - Pret a Manger.

OK, this blog has nothing to do with older demographic.

I have a particular thing about Pret. I think the company is amazingly well run. The level of customer service it provides is head and shoulders above its competitors.

The fact that the atmosphere in Pret's stores is so engaging and that the staff are efficient and friendly has annoyed Master Myerscough. It seems he would prefer the cafe was more like a local government office where you are lucky to get a smile, let alone much sense, out of the staff.

It is worth reading the guy's article to remind you that there are some seriously weird people out there with sad and spiteful views.

That's my rant over. Dick Stroud

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