I am 100% behind making it easier for all ages to use web sites, especially for those with litte experience of using the Internet and a PC. In doing so you have to be careful that you don’t fall into two traps. Firstly, confusing lack of knowledge about the Web with lack of intelligence. Secondly, in the quest for making something simpler you inject another type of confusion.
I had a look at the site that is aimed to help American retirees to accees the benefits available from the Medicare programme.
Have a look at the site and see what you think.
The first couple of pages are sort of OK, other than the strange use of the clothes peg and the way the page links to the bottom of the following page. After that the site slowly becomes like any other site with tabs and language that assumes a knowledge web sites – things like ‘quick search’ (as distinct from long search!), ‘search tools’, ‘resources’, ‘mailing list’ etc.
It is great to see somebody realising there is a problem with the way most web sites are designed but I am not sure this approach doesn’t add more complexity than it removes. Dick Stroud www.20plus30.com
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